Refund Policy

Last updated: October 7, 2026

The Specificity Guarantee

If your letter doesn’t feel written for you – for any reason – you get every cent back.

How to ask

Within 60 days of your purchase, email help@thebirthletter.com from the email address you ordered with, or tell us that address in your message. Postal address: MB “Violetinis rytas“, Beržų g. 10, Plateliai, Plungė District, Lithuania. No questions, no forms.

What happens next

The refund goes back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank. Letters you haven’t used yet in that order are cancelled. Letters already written stay yours.

One payment, nothing renews

None of our products is a subscription, so there’s nothing to cancel.